PRIVACY POLICY
Effective date: January 18, 2026
Introduction Imprint Calligraphy (“we,” “our,” or “us”) provides personalized calligraphy and engraving services in South Florida, including studio commissions and live event personalization. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, interact with our social media, contact us, book services, purchase products, or otherwise engage with us.
Information we collect a. Information you provide directly
Contact details: name, email address, phone number, postal address.
Transaction details: billing and shipping address, payment information (processed by third-party payment processors), order history.
Project details: personalization text, engraving specifications, event details, guest lists, photos or images you upload for customization.
Communications: messages, inquiries, feedback, reviews, and correspondence with customer service.
Account information: username, password (if you create an account).
b. Information we collect automatically
Usage data: pages visited, time and date of visits, referring URLs, clickstream data.
Device and technical data: IP address, browser type and version, operating system, device identifiers, and mobile network information.
Analytics data from cookies and similar technologies (see Cookies and Tracking below).
c. Information from third parties
Payment processors and shipping providers: confirmation and tracking details.
Social media platforms and marketing partners when you interact with our content or use social login features.
Publicly available sources, where necessary to verify information.
How we use your information We use personal information to:
Provide, personalize, and fulfill services and orders (customization, engraving, shipping, event personalization).
Process payments and prevent fraud.
Communicate about orders, appointments, event logistics, confirmations, and customer support.
Respond to requests, inquiries, and legal obligations.
Improve products, services, website functionality, and user experience.
Analyze usage and trends for business and security purposes.
We never sell or share your personal information.
Legal bases for processing (where applicable) If you are in a jurisdiction that requires lawful bases for processing personal data (for example, the EU’s GDPR), our legal bases include:
Performance of a contract (to fulfill orders and service agreements).
Legitimate interests (business operation, fraud prevention, security, and improvement of services), balanced against your rights.
Consent (for marketing communications, cookies beyond strictly necessary).
Compliance with legal obligations.
Cookies and tracking technologies We use cookies, web beacons, and similar technologies to collect usage and device data. Cookies fall into categories such as:
Necessary cookies: enable core site functionality (cannot be disabled).
Functional cookies: remember preferences.
Analytical/performance cookies: help us understand site usage and improve performance.
Advertising cookies: used by us or third parties for targeted ads.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
Marketing and communications We may send promotional emails, SMS, or other marketing communications if you opt in or where permitted by law. You can opt out at any time by following the unsubscribe instructions in the message or by contacting us.
Sharing and disclosure of information We do not sell your personal information. We may share data with:
Service providers and vendors who perform services on our behalf (payment processors, shipping carriers, email and SMS providers, hosting and analytics providers).
Event venues or coordinators when necessary to fulfill live event personalization.
Professional advisors and legal counsel as required.
Law enforcement or government authorities when required by law or to protect rights, property, or safety.
Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction with notice to affected individuals.
Third-party links and social media: Our website and communications may include links to third-party sites and social media platforms. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of third parties. Review their policies before providing personal information.
Data retention: We retain personal information as long as necessary to provide services, fulfill legal and tax obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary based on the type of data and applicable legal requirements.
Data security: We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
International transfers: If personal information is transferred or processed outside your jurisdiction (including to the United States), we will take reasonable steps to ensure appropriate safeguards for
PRIVACY POLICY
These Terms and Conditions ("Terms") govern your use of services provided by Imprint Calligraphy ("we", "us", "our"), located in South Florida. By engaging our services, placing an order, or attending an event where we provide personalization, you agree to these Terms. If you do not agree, do not use our services.
Services
We provide personalized calligraphy, engraving, and related services, including commissioned studio work and on-site/event personalization.
Service descriptions, timelines, pricing, and deliverables are provided in quotes, proposals, invoices, or order confirmations. Those documents form part of these Terms.
Quotes, Orders, and Confirmation
A quote is valid for the period stated or, if no period is stated, for 30 days.
Orders are accepted upon our written confirmation (including email) or when a deposit is received.
We reserve the right to refuse or cancel any order at our discretion.
Payment and Deposits
A non-refundable deposit (percentage specified in the quote) is required to secure most commissions and event bookings. The remaining balance is due as stated on the invoice or prior to delivery/completion.
Payments may be made by methods we accept. Any fees for declined payments or chargebacks are the customer’s responsibility.
Cancellations and Refunds
All deposits are non-refundable unless we cancel the ordee or event. In the case of our cancellation, the deposit will be refunded as soon as possible.
Cancellations made by the client after confirmation may be charged according to the cancellation policy stated in the quote/agreement. Deposits are not lost; they can be used toward another date if we are available.
Custom and personalized items are non-returnable and non-refundable unless they arrive damaged, defective, or not as described.
Changes and Revisions
Minor changes requested before production begins will be accommodated where possible. Major changes after production has started may incur additional fees and may affect delivery timelines.
Revisions requested after delivery must be agreed upon in writing and may incur additional charges.
Delivery, Shipping, and Risk of Loss
Timelines provided are estimates. We are not liable for delays caused by events beyond our control, including shipping carriers, weather, acts of God, supply shortages, or venue restrictions.
Risk of loss transfers to the client upon delivery to the carrier for shipped items or upon event completion for onsite services, unless otherwise agreed in writing.
Shipping costs are the client’s responsibility unless otherwise stated.
Proofs and Approvals
For commissioned work, we will provide proofs for client approval as specified. Approval must be provided within the timeframe specified in the proof request. If no response is received, we may proceed based on the most recent proof or the original design.
Clients are responsible for reviewing proofs for errors, including spelling, dates, and layout. We are not responsible for errors approved by the client.
Materials and Third-Party Items
If clients provide materials (paper, gifts, keepsakes) for personalization, clients warrant that items are suitable for the requested process. We are not responsible for damage to or loss of provided items unless caused by our negligence.
We reserve the right to decline to work on items we deem unsuitable or unsafe for our processes.
Onsite Event Services
Clients must provide a safe, accessible workspace and any required permits or venue approvals. We are not responsible for venue restrictions or lack of access that prevent us from performing services.
Travel, parking, tolls, and other event-related expenses may be charged in addition to service fees as stated in the agreement.
If onsite conditions (lighting, space, weather for outdoor events) prevent us from providing services, we will make reasonable efforts to adapt. If services cannot be performed, fees may still apply.
Intellectual Property
All original artwork, designs, calligraphy styles, and templates created by us remain our intellectual property unless expressly transferred in writing.
Clients may use delivered work for personal, noncommercial purposes unless a separate commercial license is granted. Commercial use requires prior written permission and may incur additional fees.
Clients warrant that any content provided for personalization (names, logos, artwork, photographs) does not infringe third-party intellectual property or privacy rights. Clients indemnify us against claims arising from such content.
Photography and Marketing
We may photograph or video items and events for marketing, portfolio, and social media purposes unless the client requests otherwise in writing at the time of booking.
If specific privacy restrictions apply, clients must notify us in writing before services are performed.
Warranties and Liability
Limited Warranty
Imprint Calligraphy warrants that all goods and services will be performed with reasonable skill and care and will conform to agreed specifications at the time of delivery.
This limited warranty applies for a period of 30 days from the date of delivery for physical items and 7 days from delivery for digital proofs or files, unless a different period is expressly agreed in writing.
Exclusions to Warranty
The warranty does not cover damage or defects resulting from normal wear and tear, misuse, accidental damage, negligence, alteration by the customer or a third party, improper storage, or exposure to elements (moisture, heat, sunlight) after delivery.
Customized or personalized items (including one-of-a-kind calligraphy pieces, engraved items, and bespoke commissions) are provided as ordered. Minor variations in color, texture, finish, or handwriting style that arise from the artisanal nature of the work are not grounds for warranty claims.
Proof approvals: Once a customer approves a digital or physical proof, Imprint Calligraphy is not responsible for errors appearing in the final product that were present in the approved proof.
Remedies
If a valid warranty claim is made within the applicable warranty period, Imprint Calligraphy’s sole and exclusive remedies will be, at its option: (a) repair or reperform the service at no additional cost; (b) replace the goods; or (c) refund the purchase price for the defective portion of the goods or services.
Any repaired, replaced, or refunded item will be subject to the same limitations and exclusions contained in these terms.
Claims Procedure
To make a warranty claim, the customer must notify Imprint Calligraphy in writing within the applicable warranty period and provide reasonable proof of purchase and documentation of the alleged defect (photographs, descriptions, and, if requested, return of the item).
Imprint Calligraphy reserves the right to inspect returned items prior to approving any remedy. The customer must not dispose of or alter the item until instructed.
Limitation of Liability
Except where prohibited by law, Imprint Calligraphy’s total liability for any and all claims arising from or related to its goods or services, whether in contract, tort (including negligence), statute, or otherwise, is limited to the amount paid by the customer for the specific goods or services that give rise to the claim.
Imprint Calligraphy is not liable for: (a) indirect, incidental, consequential, special, exemplary, or punitive damages (including loss of profits, loss of business, or loss of data); (b) damages arising from delay in delivery beyond reasonable control; or (c) any claim resulting from the customer’s failure to follow care, storage, or handling instructions.
Force Majeure
Imprint Calligraphy will not be liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, supply chain disruptions, fire, flood, acts of government, or transportation failures. In such events, performance times will be extended for a reasonable period.
Indemnification
To the extent permitted by law, the customer agrees to indemnify and hold Imprint Calligraphy harmless from any third-party claims, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from the customer’s misuse, alteration, or negligent handling of goods, or from customer-provided materials (such as logos, text, or artwork) that infringe third-party rights or contain unlawful content.
Consumer Rights
These limitations and exclusions do not affect any non-waivable statutory rights a consumer may have under applicable law. Where applicable consumer protection law requires certain warranties or limits on exclusion, those laws will govern.
Contact for Warranty and Liability Questions
Customers should contact Imprint Calligraphy at the contact information provided on their order confirmation for warranty claims or questions about these terms. Provide order details, date of purchase, and a description of the issue to expedite review.